Privacy

What we collect

When you book a stay with us, directly or by asking us to hold dates for you, we collect your name, an email address or a phone number, and the details of the stay: the nights you asked for, the kind of room or site, how many people, and anything you tell us in the message field. If you pay online, the payment itself is handled by our payment processor, not by us: see the next section.

Photos of your ID

When we ask, before you pay we take a photo of the front of your photo ID and a photo of your face. They are kept only so we know the person who arrives is the person who booked, and as a record if there is damage, a theft or a card dispute. Nothing reads your ID or matches your face by computer. Only the owners of Cedar Lodge can open the photos, and every time they do is recorded. They are deleted 120 days after you check out, or kept longer only while a damage, theft or card dispute case is open, and never for more than two years. If you would rather not take them, you can show your ID to us in person instead.

Who receives it

Stripe processes any card payment you make on this site. We use Google Ads to measure which of our ads lead to bookings. When you visit our booking pages, Google's tag receives your visit's standard details, such as your IP address and browser, under Google's own privacy policy. When a guest books, Google is told that a booking was made, its amount, and an order number. Google does not receive your name, email address, phone number or card details from us. You can turn off personalised ads at adssettings.google.com. If this changes, this page changes with it, and the date at the top of this page will move.

Your booking confirmation, and a notice if a payment does not go through, are sent through the reservation and messaging system the lodge runs on. To send them, that system holds your name, your email address, your phone number, and your booking reference. It is used for those messages about your stay and for nothing else: we do not sell your information and we do not hand it to anyone for advertising.

Cookies

This site sets only the cookies it needs. Staff get a sign-in cookie, and a guest who opens the link in a text about their stay gets a cookie that keeps that stay page open to them. If you arrive from one of our advertisements or campaign links, we also set one first-party cookie, for up to 90 days, that remembers which link brought you so we can tell which one led to a booking. Google also sets its own advertising cookie on our booking pages for the same purpose. Nothing is sold.

Text messages

If you agree to receive text messages about your stay, we use your mobile number only to send those messages and to answer you. We do not share or sell mobile numbers or texting consent to any third party or affiliate, for marketing or for any other purpose. You can stop at any time by replying STOP, and reply HELP for help.

How we protect your information

Card numbers never touch our systems: payments run through our card processor's own page. Your booking details are stored by our booking system behind sign-in and are encrypted while they travel over the internet. Only lodge staff who need them to look after your stay can see them.

Seeing what we have, or asking us to change it

We do not yet have a dedicated privacy mailbox or domain for Cedar Lodge. Until we do, ask at the front desk or reply to any message you have received from us, and we will tell you what we have on file or correct it.

How we announce changes

When this policy changes, we update the effective date above. A change that affects what we collect or who we share it with will be called out on this page rather than made silently.

Do Not Track

This site does not respond differently to a browser's Do Not Track signal, because there is no accepted industry standard yet for how a site should respond to one.

California residents

California's CCPA and CPRA give some residents formal rights to request or delete the data a business holds about them. Those laws apply to businesses above certain size and revenue thresholds, and Cedar Lodge does not meet them today, so that formal process does not apply here. You can still ask us about your information the way described above at any time.